Refund policy

At Techvoro, we want you to feel confident when shopping with us. If something is not right with your order, this policy explains how returns and refunds work.

1. Return eligibility

We accept return requests for eligible items within 14 days of delivery.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be returned in its original packaging.

  • All accessories, manuals, cables, and included parts must be returned.

  • The item must not show signs of damage caused by misuse, installation error, or improper handling.

Some items may not be eligible for return, including:

  • Products that have been installed, used, or modified.

  • Items damaged after delivery because of improper use.

  • Products missing parts, accessories, or original packaging.

  • Clearance or final-sale items, if clearly marked as non-returnable.

2. How to request a return

To start a return, contact us with your order number and the reason for the return.

Please include:

  • Your full name.

  • Your order number.

  • A clear description of the issue.

  • Photos or video if the item arrived damaged, defective, or incorrect.

Once we review your request, we will let you know whether your return is approved and provide the return instructions.

3. Damaged, defective, or wrong item

If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible after delivery.

We may ask for:

  • Photos of the product.

  • Photos of the packaging.

  • A short video showing the issue.

If the issue is confirmed, we will offer a replacement, refund, or another suitable solution depending on the case.

4. Return shipping

If the return is approved, we will let you know how to send the item back.

In most cases:

  • The customer is responsible for return shipping unless the item is defective, damaged on arrival, or sent incorrectly.

  • We recommend using a tracked shipping service for any return.

  • We are not responsible for returns lost in transit without tracking.

If a return is accepted because of our error, we may cover return shipping at our discretion.

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of the refund.

If approved:

  • Refunds are issued to the original payment method.

  • Processing time may vary depending on your bank or payment provider.

  • It may take several business days for the refund to appear in your account.

Please note:

  • Original shipping fees are not refundable unless the return is due to our mistake or a defective item.

  • Express shipping fees are also non-refundable unless otherwise stated.

6. Exchanges

We do not offer direct exchanges in most cases. If you need a different item, please return the original item if eligible and place a new order.

7. Order cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We may not be able to cancel an order if:

  • It has already been processed.

  • It has already shipped.

  • It is already in transit.

If cancellation is approved before shipment, a full refund may be issued.

8. Late or missing refunds

If you have not received your refund yet:

  • Check your bank account again.

  • Contact your card issuer or payment provider.

  • Contact your bank, as processing times can vary.

If you still do not see the refund after these steps, contact us and we will help investigate.

9. Important notes

  • Returns must be authorized before being sent back.

  • Items returned without approval may not be accepted.

  • We reserve the right to reject returns that do not meet the conditions of this policy.

  • This policy may be updated from time to time without prior notice.

10. Contact us

For return or refund questions, contact our support team with your order details and a short description of the issue. We will review your request and respond as soon as possible.